Background

Veris Residential is an owner-operator managing more than 7,600 Class A apartments across the Northeast. Known for hospitality-level service and a focus on sustainability, Veris sets the bar for what modern luxury living should feel like, and expects its technology to deliver at that level.

One of its flagship communities, The Sable, became the testing ground for a new approach to package management. With thousands of deliveries every month and a nonstop concierge desk, The Sable offered the perfect environment to design, test, and scale a better way to handle the industry’s most exhausting task

The Challenge

Packages were overwhelming Veris communities. Hundreds arrived daily, and every package took roughly 80 seconds to log. Storage rooms overflowed. Residents called to ask if their deliveries had even shown up. The “solutions” already in place only made life harder  with fragmented systems, unreliable notifications, and endless retraining.

“Packages were one of the most manual, labor-intensive processes onsite. Fixing that workflow was critical.” Frank McAdams, Director of Innovation at Veris

The breakthrough

Veris partnered with Venn to build a native package solution within the Venn platform. 

Unlike other package tools that operate outside your systems, Quick Scan is built into the same platform already storing your resident data. Our AI layer then instantly matches each label to the right resident, regardless of errors or incomplete addresses, and logs the delivery in just four seconds.

“With my old tech, it took me close to a minute. Now I point the tablet at the package, and it’s done , and the resident is notified. It even suggests the right resident if part of the label’s missing.” — Tyreese Barfield, Concierge at The Sable

The proof is in the package

• 200K + packages logged in the first 2 months
• 7.5 hours saved weekly per community 
• 15K packages processed each week
• Packages are collected by residents 40% faster 
• 1,344 hours saved in 70 days across 7K units ( ≈ $21K labor value )

“Time savings give our concierge teams more capacity for high-value, resident-facing interactions. At A-grade properties, that level of service is the expectation and Venn helps us deliver it.” — Dana, Veris Leadership

What Veris proved at scale demonstrates what’s possible for the broader industry. If a large operator managing 220,000 units achieved the same efficiency, the impact could equal:

• 224,000 staff hours saved per year
• $3.47 million in time value reclaimed annually (based on average onsite staff wages)

In other words, every second saved in the mailroom adds up to hours of resident connection across an entire portfolio.

Built together, every step of the way

This wasn’t a hand-off. Veris was hands-on from day one. Leadership defining priorities, onsite teams testing early versions, and Tyreese providing frontline feedback that shaped how the intelligence layer behaves today.

“The Veris team were partners in the vision and the implementation. Every insight helped make Quick Scan what it is.” — Janna, Product Manager at Venn

It created space for what comes next. Now that teams can handle packages in seconds, Veris is already exploring new resident services such as generating new revenue through in-home delivery upgrades, for clientele proven to pay extra for convenience.

“Because our teams can now manage packages in seconds, we’re free to think about what’s next, new services, better experiences.” — Frank McAdams

The bottom line

Packages will always be a grind, just not the kind that consumes a day.
With AI and resident-data intelligence doing the heavy lifting, Veris teams now scan in four seconds, save hours each week, and spend that time where it counts: with residents.